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Behind the Star

Behind the Star is the official podcast of the Orange County Sheriff's Office, the largest law enforcement agency in Central Florida. From forensics to dispatch to the deputies on patrol, we share stories and talk to the brave men and women of law enforcement. 

Oct 9, 2019

Every year, the Orange County Sheriff's Office Communications Center receives more than a million phone calls. The center, located in east Orange County, is where more than 200 operators answer both emergency and non-emergency calls. This week, Behind the Star host Jon Busdeker talks with Cynthia Jefferson, a manager and 20-year veteran of the Communications Center. Jefferson talks about what happens when a resident calls 9-1-1, how information is relayed to OCSO deputies and how operators handle the stress of the job.